FAQs

Letters

• Is There A Way To Search Your Sent Letters?
• How Do I Re-generate or Recall Batches of Letters/Postcards?
• How Do I Generate My Letters?
• How Do I Edit My Letters?
• Can I Add An Image Into My Letters?
• One of my letters is going over two pages. How do I fix this?

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Data

• How Do I Add My Valuation Data or Landlord Data?
• How Often Is Data Refreshed?
• Spectre AI
• Address Formatting

Properties

• How much does it cost to buy landlord / vendor details in Spectre?
• How Do I Target Specific Properties?
• How to Edit Landlord Details
• Can I send a letter to two landlord addresses?

Outsourced Printing

• What is the maximum number of mail I can send?
• ‘A letterhead is required’ message keeps appearing when I try to send mail out?
• How much does it cost to send a letter / postcard?
• What time do postcards get sent?
• What time do letters get sent?
• How Do I Purchase Spectre Credits?
• When Will My Letters Be Delivered?
• How Do I Print Using Your System?

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My Account

• What do I do if there's an 'Error' message?
• How Do I Add A New User To My Account?
• How Do I Add More Postcode Sectors Into My Account?
• How Do I Change My Login Details?
• How to block/unblock a property
• How do I remove a user?

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Finances

• How is payment taken for Credits?
• How can I get a copy of an invoice?

20:20s

• How do I remove an address from my 20:20 list?

Postcards

• Where do I enter a name for my postcard template?
• How do I replace the image on my postcard?

Settings

• How to add a signature to your sign-off
• How do I edit the font size on my letters?

Can't find the answer you are looking for?

• What do I do if I haven't found the answers I was looking for?