What do I do if there's an 'Error' message?

Encountering an error message on Spectre? Don't worry, help is just a click away! Here's a guide to resolving common issues and contacting support if needed.

Common Error Messages:

Server Error (White Screen): This could indicate a temporary issue on our end.
504 Error: This suggests a server timeout.

Troubleshooting Tips:

Clear Your Cache: Try clearing your web browser's cache. In Google Chrome, head to Settings > Privacy and Security > Clear Browsing Data, and select "Cached Images and Files."

If the issue persists, contact our Support Team:

Phone: 0161 464 5730
Live Chat: Available on the bottom left hand side of your page within Spectre
Email: support@spectre.uk.com

When contacting Support, please include the following information for a faster resolution:

Your Contact Details: Name, phone number, and email address.
Company and Account Information: This helps us locate your specific data.
Error Details: Describe what you were doing and the exact error message you encountered.
Screenshots (Optional): Its helpful for us if we can visually see the error you're experiencing, send a screenshot of the error message.
Additional Information: Any details that might help us replicate the issue (e.g., specific actions taken before the error).

By following these steps, we'll work together to get you back on track in no time.